In …the Lord’s up to something I referred to three electronic/electro-mechanical failures upon returning from holiday, and that one brought a surprising outcome. Here’s what happened:
The Transcutaneous Electrical Nerve Stimulation machine Nina uses for suppressing pain from her damaged spine started malfunctioning after our return! Purchased from Amazon, it’s only four months old but outside their 30-days return period, yet within statutory warranty. This pocket-sized, battery-operated device hangs from the waistband and is connected to a couple of sticky pads on either side of her spine and through which high frequency electrical impulses are delivered.
These controllable ‘tingles’ go to the brain’s pain-inhibiting mechanisms, thus blocking pain. We got the TENS in time for a week’s break in May for Nina’s first sortie away from home since the injury. Friends kindly offered us their house in Ventnor, southern-most town on the Isle of Wight. It enabled us to overlook the Channel but the drawback was the poor state of the island’s roads – at least island-wide major repair works were underway. It was another enjoyable stay ‘overseas’ by short ferry from Portsmouth.
The TENS machine’s especially valuable whenever required during the day. However, after our second holiday (near the IoW) Nina was needing to turn it up and then found it failed. Fortunately, there’s a second channel for anyone needing to use four pads, but upon trying it she found it, too, worked intermittently.
We needed to get a replacement urgently and so I dug my way around Amazon’s well-written but wordy help system. I was hopeful as their contact system is fairly helpful.
I had a short, text message in mind explaining the vital necessity for replacement – but, rather than deal by email, their online system showed ‘Call’ was recommended. In view of several, less than satisfactory dealings with other businesses, I swallowed hard!
But what happened next was most unexpected and pleasantly surprising. Hitting the ‘call’ button produced an almost instantaneous ring on our desk-top phone!!
I took a minute to adjust to the help assistant’s non-English accent and was amazed to learn that Janal was talking to us from Jamaica – and at Amazon’s expense of a return call! (We loved Jamaica when we were there.) I explained the necessity of Nina having a replacement before we returned the faulty machine. Janal was most helpful and patient in arranging for cost-free delivery the very next day.
Amazon’s service in quickly providing a replacement under warranty was matchless.
THAT’S how to conduct business in a Kingdom manner – very well done Amazon!